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Service Support
This publication covers the related functions, which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes.
2000. 306 pages ISBN 0-11-330015-8
Member Price: $75.00 Non-Member Price: $80.00
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Service Delivery
This publication is concerned with the delivery of a quality, cost-effective IT service. ITIL® advocates establishing Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing the functions that must be in place in order to provide the agreed services, such as availability management, capacity management and contingency planning.
2001. 376 pages ISBN0-11-330017-4
Member Price: $75.00 Non-Member Price: $80.00
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Application Management
Application Management encompasses the Software Development Lifecycle. It provides details on Business Change with an emphasis on clarifying requirement definition and implementation of solutions.
2002. 158 pages. ISBN: 0-11-330866-3
Member Price: $75.00 Non-Member Price: $85.00
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Business Perspective I: The IS View on Delivering Services to the Business
The Business Perspective book equips readers with the knowledge to:
* Enable IS personnel to:
   - Understand how they contribute to business objectives
   - Deliver and improve IS Services to underpin business objectives
   - Assist the business in maximizing the exploitation of IS
* Understand the need for a complementary and integrated culture with the business
* Influence, innovate and enable change for business benefit
2004. 180 pages. ISBN: 0-11-330894-9
Member Price: $75.00 Non-Member Price: $85.00
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Business Perspective II: The Business View on Successful IT Service Delivery
This book is a complement to Business Perspective Volume 1. 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery of quality IS services to maximize business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series.
2006. ISBN: 0-11-330969-4
Member Price: $75.00 Non-Member Price: $85.00
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Small Scale Implementation
This book was written for small organizations examining the quality of their IT service management and either adopting or considering ITIL.
The guidance in ITIL is equally as applicable to small organizations as it is to large multi-national companies, but applying it on a small scale is helped by some adaptation and a pragmatic focus. This publication does not assume the reader is familiar with all the detail of the core ITIL books, but has an awareness of the terms and approaches suggested by ITIL. Therefore, while everything in this publication is intended to be useful to those delivering services in small organisations, much of the content will apply whatever the size, circumstance, or situation.
ISBN: 0-11-330980-5
Member Price: $35.00 Non-Member Price: $45.00
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A Dictionary of IT Service Management Terms, Acronyms and Abbreviations
This book is a companion for the itSMF USA Pocket Guide. It will help define IT Service Management terms, acronyms and abbreviations used in the IT world.
2001. 97 pages ISBN 0-9524706-67
Member Price: $10.00 Non-Member Price: $15.00
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IT Security Management Pocket Guide
The IT Security Management pocket guide covers the main processes involved in IT Security Management, primarily within the context of ITIL Service Management, but also within the context of FS ISO/IEC 17799:2000 code of practice and BS7799-2:2002 specification for information security management systems.
2003. 54 pages ISBN 0-9524706-8-3
Member Price: $10.00 Non-Member Price: $15.00
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Planning to Implement Service Management Pocket Guide
This pocket guide has been designed as a handy reference book for companies wanting to implement service management. It is a complementary publication to the IT Infrastructure Library and The Planning to Implement Service Management book.
2003. 49 pages ISBN 0-9524706-9-1
Member Price: $10.00 Non-Member Price: $15.00
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Frameworks for IT Management - A Pocket Guide
This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. 
ISBN: 978 90 8753 087 7
Member Price: $20.00 Non-Member Price: $30.00
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Foundations of IT Service Management Based on ITIL
This book was based on a publication of ITSMF-NL, formerly known as "IT Service Management, an introduction, based on ITIL".  It contains the same chapters on ITIL Service Support, Service Delivery and Security Management as the official "Introduction to ITIL".  A chapter on exam preparation was added to this edition.
ISBN:  97 89077212 57 5
Member Price: $50.00 Non-Member Price: $60.00
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